[Resolved]  Idea Cellular — customer care lied to me.

Address:

380063

No trools plox. Idea customer care lied to me.

Yesterday, 7th april 2018,

I called customer care around 8 o'clock about activating ₹199 (Unlimited plan). He said that i can't activate this plan because of some server reasons. Please try again after sometime.

Then i again called customer care executive that i want to activate same ₹199 plan. She said sorry i can't activate due to some reasons. I said that i urgently want internet but she refused that it cannot be activated. Then she said can i give you list of other offers that give same kind of benefits? I said yes please give me. She said there is a plan of ₹149 (Unlimited calls, sms and 1gb per day). I confirmed that is it 1 gb per day? She said yes. The only difference between 199 and 149 plan is 199 gives 1.4gb/d and 149 gives 1gb/d. I said okay then activate it. She activated.

Now today, i saw my data balance and it was something like 251 mb data left and its valid till 4th may. That means its 1gb for one month. The customer care executive lied to me that it's 1gb/d and took my ₹149.

Now today i again called customer care and said all this matter, she said that we cannot do anything in this. I requested to forward it to higher authority, she once again said the same thing. I have attached the screenshot about the ₹149 offer information.

What should i do? I didn't activated ₹149 offer! Customer service said that its same as 199 offer. Just it had 1gb/d.

This is clearly a fraud!! I'll forward it to media platforms and say this to every one!