[Resolved] Idea Cellular — customer care services

[Resolved] Idea Cellular — customer care services

S Swap000001 from Pune, Maharashtra

I am receiving class 0 message about carrier info and data notification every half an hour. I contacted customer care 12345 and 198. They told me to send message as stop to 593350. I also tried 12146# and 1214*1# to stop the class 0 message, as per customer care's suggestion. Instead of stopping, now the frequency of class 0 message on my card is increased. This is extremely disgusting. I tried customer care, now they aren't picking up the calls. I have recorded call where how the idea general information misguides you from not receiving call to falsely activating a service you are not at all interested in. Moreover the problem i am facing, the class 0 message has became even more serious. It is coming way too frequently. Every half an hour... If you care about your customer, please do something about it. Otherwise customer has got to do something. Was this information helpful? No (0) Yes (0)
Mar 24, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 21, 2019 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further. Regards, Prajakta Feb 24, 2019 Updated by Swap000001 Hello, Why should I provide contact ? I am calling customer care executives. They don't have the record of my previous complaints while I have the recorded calls explaining me the process to turn off Class 0 message. Few days ago, I had registered complaint and it got resolved two days ago and class 0 messages were stopped. But yesterday again the class 0 messages have started coming more frequently. When I report about this to customer care executive today, they are saying we don't have any of your previous complaint data. What is this class 0 message about ? Who is the brilliant brain behind sending this message to annoy the customers ? I am going to port into other sim card company now. That is the best solution now. Idea was really good before .. now it is indescribably worse.. Class 0 message is extremely annoying. I am never going to recommend anyone to Idea. Thanks for the trouble.
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