[Resolved]  Idea Cellular — DATA PACK ACTIVATED AUTOMATICALLY IN POSTPAID

Address:

Jaipur, Rajasthan

I AM INDRA SINGH FROM JAIPUR AND MY NUMBER IS [protected] .WHEN MY LAST BILL GENERATED I WAS SHOCKED AFTER SEEING IT. THEY CHARGED RS 175 FOR DATA PACK THIS TIME.I COMPALINT CUSTOMER CARE FOR THIS . BUT THEY REPLIED YOU HAVE ACTIVATED IT BY CALLING. THEN ANOTHER CUSTOMER CARE WHOM I CONTACTED 2ND TIME, HE SAID YOU HAVE ACTIVATED BY DIALLING *123#. THEY ARE NOT REPLYING THE SAME ANSWER. AND I HAVE NOT BEEN INFORMED ALSO BY ANY MODE OF COMMUINCATION LIKE MESSAGE OR ANY THING ELSE. IN POSTPAID DATA PACK CANNOT BE ACTIVATED EASILY. THERE IS A PROCESS FOR IT. YOU HAVE TO CALL CUSTOMER CARE AND REGISTER FOR DATA PACK. BUT I HAVE NOT CALLED THEM FOR THAT. I HAVE CHANGED MY CONNECTION FROMM PREPAID TO POSTPAID BECAUSE OF FALSE CHARGES IN PREPAID . SOLVE THIS PROBLEM AS QUICKLY AS YOU RECEIVE. THANK YOU .