[Resolved]  Idea Cellular — Data pack lapsed

Address:	New Delhi, Delhi, 110044
Website:	www.ideacellular.com

I have recharged my 2g data pack of rs.125/- on 04/07/16
On same day my father accidentally recharged rs.125/-. this pack was activated mistakenly by my fatherwhi was recharging another no.
But unfortunately he entered the wrong no. so the rs.125/- pack benefits were credited in my account which was loss as my first recharge lapsed)
I was unaware of data being lapsed. when spoken to customer care they told me about the lapse of data.

Its not the matter of rs.125/- loss for me.

Being such a reputed company we don't expect loopholes in your system.
It seems that i have the rights of a person who is using a 3g pack of 1200 or 1800 rs.
If i do a net pack recharge of barely 20 rs on his account will lapse his netpack balance.
What a system?
What assurance do you give me that next time when i do a netpack recharge the pack won't be lapsed.
The trust level has decreased and i don't feel to recharge a datapack again.


Request you to kindly rectify such loopholes and solve issues of customers

Idea no. [protected]