[Resolved] Idea Cellular — Data pack prorated charges

lnkhatri

Address:	411057
Website:	ideacellular

Hi all,
I had idea postpaid plan of 299 which was having 675 mb 3g data. The bill cycle was from 27th to 26th. I have done market move due to company change.in market move process my previous connection was closed on 31st. So i have used old plan for four days and in these four days i have used around 300 mb data. For these four days by bill came of rs 1357. It is total fraud they are charging unnecessarily. My old d is :[protected]. My mobile number is also previous i have just changed my postpaid plan via market move. Please help me in this as they are charging unnecessarily.

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Apr 1, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Maroof

Verified Support

Feb 28, 2017

Idea Cellular Customer Care's response Hi,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Regards,
Maroof

Verified Support

Mar 01, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhijit