[Resolved] Idea Cellular — data pro rotation charges

[Resolved] Idea Cellular — data pro rotation charges

M Mahendra Varma Sagi from Vijayawada, Andhra Pradesh

I have been charged 700 rupees for completion of my postpaid bill. As i enquired in nearest idea executive centre i was informed that i applied for pro rotation data pack which i did not request for. I did not used any other data rather than my regular data pack of 20 gb. So please get me solved. When i enquired at nearest executive centre they said me to send a mail regarding the issue. But it seems hopeless as i am unable to get the reply email. +1 photos Was this information helpful? No (0) Yes (0)
Mar 5, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 28, 2019 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, we've informed you that you've been charged accordingly as per your bill plan and usage post freebies. Also, as informed your bill has been generated till the date of disconnection in postpaid. Hence, request you to clear the outstanding amount to avoid the inconvenience. Regards, Lakshmi
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Mahendra Varma Sagi

from Vijayawada, Andhra Pradesh

You did not provide any sufficient data that suppose I had used pro rotation data please sort this out as early as possible so that I can continue your without any inconvenience.

Idea Cellular Customer Care's response, Jan 28, 2019

Verified Support

Dear Customer,

As per our recent communication, we've informed you that you've been charged accordingly as per your bill plan and usage post freebies. Also, as informed your bill has been generated till the date of disconnection in postpaid. Hence, request you to clear the outstanding amount to avoid the inconvenience.

Regards,
Lakshmi