[Resolved] Idea Cellular — Deactivation of SIM after false information and Lack of Support

Anutosh Sharma

from New Delhi, Delhi

Address:	Pune, Maharashtra, 324009
Website:	www.ideacellular.com

Hi

My Phone Number [protected] is blocked by me on 22 march as my phone has been lost.
Currently, i live in Delhi and My Phone number is registered on Maharashtra Network. I cannot get the duplicate sim in Delhi. I have tried on 3 Idea Customer Retail Stores in Delhi to get the sim but found no success. So now I have only one option left, I have sent my friend who is currently in Pune, Maharashtra But the customer store refused to give him the sim as it is Locked due to non retrieval of sim within 7 days .
I have talked this thing at the time of Blocking the sim they told me to get the sim in 1 month. You can have the recording of 22nd march about this.

The Store told me that they can provide the sim if i will be present personally. But I cannot Travel all the way to Pune from Delhi for the SIM.
Opposite to that Customer Care told me that they cannot provide the same number to me and they have open it for sale.
I am getting different info everytime i connect to different members of idea team .
Person i have talked are from Maharashtra Custome care
1. Deepak Gaikwad
2. Manish Patil

They did no provide a solution to me .

I have already been extremely exhausted with this situation as I am in the new city and have to travel to find the stores here. Also, all my bank account and digital cash are registered on this number and to login, i need to Verify with OTP.

I want that number, I request to please do not sell that number to any other customer and give me a solution so that i can have that number back in delhi

So Kindly, Please provide me with the required approval so that I can get my sim as soon as possible.

My Name is Mr. Anutosh Sharma
Phone Number: [protected](Blocked)
My Alternate Contact Number is +91-[protected]
Registered Address: 1 C 73 Mahaveer Nagar Extension Kota, Rajasthan

Store Visited:
Idea Store
SN 9, Spot 18 Mall, Spot 18 Mall
Pimple Saudagra
Pune - 411027

PFA Copy of Aadhar Card Linked to the Phone Number.

+1 photos

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May 9, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Idea Cellular Customer Care's response Hi Anutosh,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Maroof

Verified Support

Apr 06, 2017

Idea Cellular Customer Care's response Hi Anutosh,

We were unable to get in touch on the numbers given by you, please provide a date and time more convenient to you for us to have your issue resolved.

Regards,
Vishal

Apr 07, 2017

Updated by Anutosh Sharma Hi Vishal

I will be available on the Alternate number i have provided from 10 to 6 Everyday. Please call me so that i can discuss.

Thank you for the response.

May 09, 2017

Updated by Anutosh Sharma The idea store has issued a sim after collecting the document and they have told me that it takes time to sim to activate . Its been almost 1 month and sim is still not activated.
Please look in this issue
I will not close the issue till its been resolved.

May 09, 2017

Updated by Anutosh Sharma I need answer on this urgent . Please revert me back as soon as possible