[Resolved] Idea Cellular — deducting balance without my permission
R
ruetinaa
from Ranaghat, West Bengal
Without my permission, idea is deducting my balance from my prepaid account. I didn't bought any app. I got a message from 58010 that thank you for using your idea mobile number for rs. 10.00 towards fortumo payments app. Whenever i receive this message, every time rs 10 deducts. I didn't bought any game. I called the idea customer care, they are saying that i had activated a page but fact is that i didn't activated any page. My no. Is [protected]. Idea customer care is saying again and again that i've activated the page. They are not providing the solution. They are not refunding my deducted amount.
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Dec 10, 2017
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 07, 2017
Idea Cellular Customer Care's response Dear Customer,
Apologies for the inconvenience. We have initiated a complaint for the same under ref. no.[protected] and your shall hear on the same on 10/11/2017 03:39:00 PM.
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