[Resolved] Idea Cellular — Deducting money from my idea balance

sntshkmr1992

from Mangalore, Karnataka

Address:	560037
Website:	[email protected]

I am idea user form my mobile balance regularly money is to be deducted. Just now a message comes to my number from 58010 and written there that" You purchased props for warcraft. 10INR Thank You! Support: [protected]@globalpay365.com".

Another message comes to me like " Rs. 10.00 towards Fortumo Payment app on[protected]:34 PM. TXN id : 98478520. Please contact [protected]@iappgame.com for any queries along with your TXN id. "

Please resolve me from this Problem.

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Feb 8, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2016

Idea Cellular Customer Care's response Hi Santosh,

We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Abhi

Dec 31, 2016

Updated by sntshkmr1992 My idea mobile number is [protected] and alternate contact number is [protected]. Please look at my issue and resolve it as soon as possible.

Regards,
Santosh Kumar

Verified Support

Jan 03, 2017

Idea Cellular Customer Care's response Hi Santosh,

As per your telecon with our customer service associate on 1st January 2017, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Naushad

Verified Support

Jan 06, 2017

Idea Cellular Customer Care's response Hi Santosh,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi