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[Resolved]  Idea Cellular — deducting my balance from my prepaid account

Without my permission, idea is deducting my balance from my prepaid account. I didn't buy any game. Right now, i'm using feature phone and it has only one game which is full and not on the trial basis. I got a message from 53010 that thank you for purchasing the iappgame. Enjoy and have fun [protected]@iappgame.com. Whenever i got this message, then everytime rs 3 deducts. I didn't buy any game. I called the idea customer care, they were saying that i had purchased the game but fact is that i didn't buy any game. My no. Is [protected]. Idea customer care is saying again and again that i've bought the game. Thay are not providing the solution. They are not refunding my deducted amount.
Complaint marked as Resolved 2019-07-04 05:05:12

Complaint Status


[Jun 02, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response Jun 03, 2019
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi
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