[Resolved] Idea Cellular — Deduction from my idea account | |||||
Without my permission, Idea is deducting my balance from my prepaid account.I didn't buy any game.Right now, I'm using feature phone and it has only one game which is full and not on the trial basis.I got a message from 53010 that Thank you for purchasing the iappgame.Enjoy and have fun [protected]@iappgame.com.Whenever I got this message, then everytime Rs 3 deducts.I didn't buy any game.I called the idea customer care, they were saying that I had purchased the game but fact is that I didn't buy any game.My no. is [protected].Idea customer care is saying again and again that I've bought the game.Thay are not providing the solution.They are not refunding my deducted amount. Was this information helpful? | |||||
Mar 11, 2019 Complaint marked as Resolved Thanx Sir
The company return my money Which was Deducted by unauthorized plans. Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 18, 2017 Idea Cellular Customer Care's response Hi Rajesh, We sincerely regret issue with your prepaid balance. We'll get in touch with you soon with assistance. You can also call 198 from your Idea mobile for further assistance. Regards, Suhas Verified Support Feb 20, 2017 Idea Cellular Customer Care's response Hi Rajesh, As per our recent telecon, we wish to affirm that your concern has been discussed & resolution has been communicated. Regards, Mak | |||||
 2 Comments | |||||
Comments
yesterday i got a message from 53010
Dear Customer, You have been charged 10.00 and your current balance is 86.13
and i called the customer care there they are saying that i play a game but my mobile didn't support any type of game or anything it is the basic model
Dear Customer, You have been charged 10.00 and your current balance is 86.13
and i called the customer care there they are saying that i play a game but my mobile didn't support any type of game or anything it is the basic model
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We sincerely regret issue with your prepaid balance. To investigate, please reply with your Idea mobile number and alternate contact details. You can also call 198 from your Idea mobile for further assistance.
Regards,
Suhas