[Resolved] Idea Cellular — deduction in balance from my account

Rajeev#2676

from Mumbai, Maharashtra

Address:	250001
Website:	Idea

Hello my no os [protected] i port my no from bsnl to idea.
Last week i opened idea app to check my data balance and after closing app a message came suddenly that you have been subscribed for filmy tube at the rate of rs 35 but i havent do anythig then i stop the service instantly i called idea customer care also but they told i have dialled a code but i havent dialled any code then i also mailse idea customer care nothing had happened now i m very shocked without doing anything how money is deducted from account now i think that i have to port out from idea.

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Mar 18, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, the request has been raised for the mentioned service deactivation and the same has been done successfully. Also, you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS and 155223 to deactivate the value added service. However, we've taken note of your feedback for the further improvement of our services.

Regards,
Lavina