[Resolved]  Idea Cellular — Deduction of amount for a isd call which was not made from my cell phone

Address:

400060

Hi,

I wanted to take your kind attention towards the below issue, in which idea cellular ltd has deducted 80 rs from my prepaid balance account stating that i had made isd call on 15/06/2016. But the same was not made from my cell phone.

Also when raised voice againts this to make honest investigation got below fake details but not correct information which i asked like from which location i have made call. Your people have manipulate my money and now give me fake answers.

Even asked javed khan who is sending me reply from customer service team about to whom seniors he has discussed this issue but he doest not have answer for that. There is no transpanracy on this, that where he has discuss.

This is worst experince of idea cellular to me that like thives you have took my money and give me fake answers. I want you to take note of this and help me to refund my 80 rs which your team has deducted from my prepaid account by showing me fake details.

I can also produce my cell phone to concern investigation team who can find out if the call has been made from my cell phone or not. Give me address of the same team if you have in your compnay.

For above concern there is no reply from idea cellular yet.