Idea Cellular — Deduction of balance without customers knowledge | |
I have been receiving an SMS every month if I have balance reading “ Dear Customer, You have been charged Rs. 25.00 and your current balance is xx.xx" Sender: 55435. I contacted the Idea customer care and they said they cannot do anything from their end it is Gamebox. But I had never subscribed for the Idea Game Box. Whenever I have balance in my account they deduct Rs.25 every month. You are requested to help me for refund of money charged, the customer care also could not help out from this unwanted charge. Now the I am left with only option to not recharge my prepaid account due to un-satisfied service of the Idea Cellular service or cancel my prepaid connection. It is the great disadvantage if the idea cellular services make un-wanted charges applied by them without the knowledge of the customer. Was this information helpful? | |
Idea Cellular customer support has been notified about the posted complaint. | |
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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