[Resolved] Idea Cellular — Deduction of money from the account
S
Shine CC
from Pune, Maharashtra
Address:
Thrissur, Kerala, 680612
The my cell number [protected] was deducted rs.75/- for a renewal charge of zeen bollywood masti a vas service which we've never used. We've called the customer care and they said, this service was activated on oct 5th 8:43:50 pm. The service was activated without our prior knowledge and we've never used this and also got renewed. When we requested for refund of this money, they rejected the request and didn't even raise a complaint. They said, they'll not raise a compalint and will also not refund the money. Please help us to get the money back from idea cellular.
Was this information helpful?
No (0)
Yes (0)
Nov 20, 2016
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2016
Idea Cellular Customer Care's response Hi,
We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.
Regards,
Esther
Verified Support
Oct 20, 2016
Idea Cellular Customer Care's response Hi,
As per your telecon with our customer service associate on 20th October 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment