[Resolved] Idea Cellular — deduction of rs 3

SidGZ

from Noida, Uttar Pradesh

Address:

400078

I got a message from Jammu & Kashmir Bank (main Branch)
Message states " Dear Customer, You have been charged Rs. 3.00 and your current balance is XX.XX (not willing to disclose current balance)

I want to understand why did this happened?
I don't own any account in the said bank, i am not sure even if that bank exists, this is a compete fraud, i want heavy monetary penalty from idea as they seems to have violated rules and regulation.
If this act has been done by the third party without idea knowing that their customers have been debited Rs 3 this is a serious concern, if by chance idea is involved into it, they shall be penalized and trai should cancel their license.

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Feb 28, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset Refer to the below given steps to deactivate the Flash SMS:-- Go to your handset SIM Toolkit-Click on Idea Flash option - Tap on Activation - Click on Deactivate.

Regards,
Prajakta

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Comments

Shubham Cholke

from Pune, Maharashtra

Network and internet connection problem at B wing, capital towers, near wakad police station, wakad, pune.

Idea Cellular Customer Care's response, Jan 24, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lakshmi