[Resolved] Idea Cellular — Deduction of wrong bollywood diary charges form my Mobile balance no [protected].

v s shah

from Ahmedabad, Gujarat

Address:	380005
Website:	idea cellular gujarat circle

I have my mobile balance was deducted form twice first on 30th november, 2016 and second 5 th december, 2016.
These amount was wrongly deducted form my balance.
I talk with company's complaint cell but they deny to refund the amouunt.
I have not used the said service so I want to refund my balance.
These is just simply case of cheating.
As I told the companys teller caller they said me that during your use of internet you gave us confirmation and we start these package. and also autorenew the package and company deduct my balance. as second time when I got message of balance deduction I immeiately contact the company but they give me reason that system is updated but assure me to refund. But after that they could not give me refund.

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Jan 16, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Dec 06, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 6th December 2016, we wish to affirm that your concern has been acknowledged and complaint for billing has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Suhas

Verified Support

Dec 07, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 7th Dec' 2016, , we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther