[Resolved] Idea Cellular — denied customer service without integrity from customer care / service:

SinuSebastian

from Kottayam, Kerala

Address:	673574
Website:	Idea cellular Ltd

To TRAI,

Since from TWO YEARS still the service is really pathetic and disgusting on its “Service integrity and Quality Deliverance”. Kindly do the needful on priority

Note- Idea Concern is being asked me to go out of the service rather than Service and Quality deliverance.find the attached snapshots too.

Thanks,
Sinu Sebastian.

+4 photos

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Jun 19, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 13, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same.

Regards,
Lavina

May 13, 2018

Updated by SinuSebastian Still there is no response.

No proper communication from the day one of this.
Rgds,
S.

Verified Support

May 15, 2018

Idea Cellular Customer Care's response Dear Customer,

We tried reaching you on your provided contact number, but couldn't get through. Hence, we request you to share us your alternate contact number along with your convenient date & time to contact you for your concern.

Regards,
Lavina

May 15, 2018

Updated by SinuSebastian You call seems to be missed call...

Verified Support

May 16, 2018

Idea Cellular Customer Care's response Dear Customer,

Kindly provide us your convenient date & time to contact you for your concern along with your alternate contact number to assist you further.

Regards,
Lavina

May 16, 2018

Updated by SinuSebastian How Idea cellular can. Continuously fool the people? I have not received any calls from Idea in regards to either resolution or satisfactory call.

Thx.
Sinu.

May 16, 2018

Updated by SinuSebastian I am available on the same number also my alternative number is already updated with n your system!

I am using your network and why did you fail to reach my number? It’s clear that it’s my complaint has to be only disposed with my two years net wick trouble along with my time valuable time and money.

May 16, 2018

Updated by SinuSebastian Pls correct above typing error...
I am available on the same number also my alternative number is already updated with n your system!
why did you fail to reach on my number? It’s very clear that my complaint has to be only disposed with the two years network trouble along with my valuable time and money.
Thanks,
Sinu.

Verified Support

May 17, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our communication, we've escalated your concern to the respective team for which our concerned team will get in touch with you for the same.

Regards,
Lavina