| Address: | Ahmedabad, Gujarat | | Website: | www.ideacellular.com |
Dear sir,
My name is pankhil parikh. And i was using idea post paid service till 3months back. When i switch to mnp they ask me to pay additional amount than bill and committed to refund the balance amount after mnp. I did the same.
after that they said wait for 90 days for refund.
now after 90days they are denying to refund my amount saying it is less than rs.25. I told them you have not informed me this earlier.
i note down complains many times and daily sending them mails. They are not taking any action and closing complains giving xyz reason.
they told me to transfer my amount on another number i also furnish the same again they cheat and close the complain without transfering my amount.
My amount is small may be rs.12-13 but these idea company has a culture to snatch this amounts from all their mnp accounts this may lead a huge amount in lacs and crores. I wish to stop their this practice.
Also their customer care number mentioned in email 12345 is wrong. They are hiding to provide correct numbers also.
Please help me to give justice to me and all other members who are not paid for their deposit / credit amounts lying with idea company.
I have attached here my e mail communications for your necessary action. Was this information helpful? | 
on 1st may Mr.shubham nirale confirmed in telecom that he will transfer my balance amount on number [protected] . then after again after 2 hours received mail saying we are unable to refund . i again send complain agian 2nd may one lady called me without reading and reviewing past communications l . though already i have verified all the details more than 10 time she was again asking same and refused to transfer call to Mr.Shubham nirale .and without my concern close the complain and cut down the call .
TO, Consumer team, from idea people are making me roam around one day called and said we are processing and immediately send back refusal mail.
they simply want to snach small small amounts from poor consumers like me . please stop their cheating
Sorry for the inconvenience caused. We would like to inform you, that your concern was forwarded to our concerned team and they've concluded that as per refund policy, refund can be processed for any amount above Rs.25/- only. Hence, we express our inability to refund the amount of Rs.12.34/-.
Regards,
Lavina