[Resolved] Idea Cellular — deposit not returned after 60 days of demand

Prajakta R

Address:

411052

I had idea postpaid connection almost for past 9 years for my number [protected].
I have requested idea to return my deposit of 7000 on 30:11:2019 as i wanted to port out of idea because of poor network and customer care service. After multiple redirection from one idea store to another, i gave my request at bhandarkar road idea care center.
After 60 days i have not received the refund.
The customer care people harass with phone calls which are more than 60 to 90 calls as soon as one gives port out request.

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Mar 12, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Feb 06, 2020

Updated by Prajakta R the phonenumbers for customer care are automatic and does not take complaints except DND

Verified Support

Feb 10, 2020

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that the security deposit/ excess outstanding amount will be refunded to you within 60 days from the date of your postpaid account disconnection on your registered billing address.

Regards,
Prajakta