[Resolved] Idea Cellular — Despite confirmation email sim still inactive

Boniface D'souza

from Mumbai, Maharashtra

Address:	Raigad, Maharashtra, 410208
Website:	ideacellular.com

As per email received at 8.24am from idea, my request c1-[protected] for postpaid to prepaid migration has been successfully processed and hence the request is closed. also in my accountmy service requests says status - processed, resolution remarks - post to pre migration done.
Very strangely there is no network, which apparently indicates that the sim card is still inactive. i am simply amazed to see the speed with which idea close complaints or service requests irrespective of whether they are implemented or not. having experienced this on a number of occasions, i can only conclude that the closure of complaints/service requests are system generated and have absolutely no connection to the implementation of the actual complaint/sr.
However what i fail to understand is that does not idea care that the system generated replies turn into a deliberate false communication frequently, resulting in misleading of customers?

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Aug 28, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 25, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 28, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.