[Resolved] Idea Cellular — dindo service automatically activated

ashwinsaste

from Malegaon, Maharashtra

Address:

411033

Dindo service... Today i got a massage dindo service has been activated on your phone and you charged 150/- for one months.. Its totally fraud with me.. I don't even know actually what is dindo service then how they charge me 150 rupee... Its totally irritating thing's... Now i know how they are make fool postpaid customers. Shame on you. Didn't connect with customer care also all customer care executive are busy on another call when i tried same massage i heard.

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Aug 15, 2017

Complaint marked as Resolved

Not resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2017

Idea Cellular Customer Care's response Hi Ashwin,

As checked, vas service is active in your number and it is activate by the consent of customer.to deactivate sms STOP to 155223.

Regards,
Simranjeet Arora.

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Comments

yeskola

from Hyderabad, Telangana

Actually this was happened to me also . Idea guys are saying I only activated it. I never seen such apps . Neither request that service.

Then I called customer service and they have deactivated it. after that, I completely forgot that issue. again after two months, it was activated without my knowledge on November, at that time I am out of the country and not using that SIM. it was kept in my pocket. again I called the customer care and they are saying completely different things. and they are saying it was not deactivated.

when I was in Voda I never faced this kind of issues. My question is, without requesting any service, why Idea is activating such services without customer's knowledge. and why they are coming in the bill. and how they can activate themselves, when I'm in different country and not using the SIM at all .. I dont even have ISD facility at that time.