[Resolved] Idea Cellular — Disconnecting the service even when payment is done

sajimathew

from Vasai-Virar, Maharashtra

Address:

Mumbai City, Maharashtra, 400061

We have two connections of Idea and we have paid the bill amount through Bank transaction dated 02/02/17. Transaction ID's are 63461527 for Rs.293/- and 63461526 for Rs.1104/-.Transaction amounts have reached Idea account on 02/02/17 but on 06/02/17 they have disconnected my mobiles.At the moment I am on tour, and I am completely handicapped without any means of communication. My office staff has gone to their gallery and shown the transaction date and ID but they are not accepting it and says it will take 4 days to rectify their mistake. My numbers are [protected] and [protected].

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Mar 16, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Idea Cellular Customer Care's response Hi Saji,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Maroof

Verified Support

Feb 10, 2017

Idea Cellular Customer Care's response Hi Saji,

As per your telecon with our customer service associate, we wish to affirm that your concern has been acknowledged and a complaint for PTP unbarring has been initiated by us under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Regards,
Vishal

Verified Support

Feb 13, 2017

Idea Cellular Customer Care's response Hi Saji,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi