[Resolved]  Idea Cellular — discrepancy on security deposit

Website:

www.ideacellular.com

A year back I converted my Idea number from prepaid to postpaid, at the time of verification the Store Manager asked me to pay a deposit of Rs. 300. I inquired why I have to do so, he said that it is mandatory and I will get the refund if at all I port my number or closed it.

Recently, I have ported my number to Jio (because of the network issues I was facing since a year) and I am asking for the refund of my money since September 2018 which I haven't received yet. There was also an outstanding bill against me which I wasn't paying because Idea wasn't refunding my money, though I have paid all the outstanding money now as my sim was deactivated at that time.

And to my surprise, that particular store manager is no more working there. Plus the idea employees working in that store are so lazy that if you are standing from a long time over there they don't even entertain you and as a customer, we have to continuously tell them to please listen to us. I also made a complaint regarding this issue on Idea cellular helpline their executives told me that we don't ask for any such deposits. And, now I have also emailed them all the details to the customer care of Idea cellular with the receipt but they are denying that there is no such outstanding money from them and now they have stopped replying to the emails. They are not ready to look in the matter and solve it

This case definitely seems to me as misleading the users because we don't know what exactly the procedures are and this gives an opportunity to the people or to such kind of store managers to mislead us or maybe bribe us.
It is not only about the money, but it is also about the misleading customers.

Store Address - Shop No 3, Basant Bahar, Opp Shinde High School, Navjeevan Society, Parvati, Pune, Maharashtra 411009