[Resolved] Idea Cellular — disgusting service1

Preeti23

Address:

411047

C[protected]

I am not satisfies with the resolution provided to me. How can idea change the plans without informing consumers. I have 2 idea numbers - [protected] and [protected]. We (Me and my husband) have kept our mobile numbers in minimum rentals as this is old number, and we just keep it for incoming. Now you have increased the rental from 149 to 299, and giving discount of rs50 for first few months. Y should we pay excess rental for incoming purpose???

We are not at all happy with this change from idea, kindly note this, we will further escalate this to appellate authority and port to some different service provider.in the end, would never recommend anyone to use your services, pathetic service.

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Apr 13, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our record, we've informed you that your current Idea Postpaid plan is no longer valid. You will be upgraded to the new Nirvana 299 Plan (Monthly Rental Rs 299) that offers Unlimited Local/STD Calls + Free National Roaming + 20 GB data with roll-over upto 50 GB + 100 L+N SMS. Also get FREE 1 year subscription of Idea Movies & TV + Idea Rewards. We value your association & offer a special rental discount of Rs 50 for first 6 months. The new plan will be effective from your next bill cycle.

Regards,
Prajakta