[Resolved] Idea Cellular — Documents not submitted by Idea store executive for SIM activation

madhurtewani

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra
Website:	www.ideacellular.com

I had bought the SIM card on Thursday 2nd February 2017 7:00 PM but it not activated as of 6th February 2017 7:00 PM.

I was told by Idea store executive that SIM will be activated by 3rd February 2017 8:30 PM.

When I call Idea customer care then I get response that documents are not submitted.

When I go to Idea store, the executive says he has submitted the documents.

After going to couple of times to Idea store, executive is ignoring my phone calls.

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Mar 11, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2017

Idea Cellular Customer Care's response Hi Madhur,

We understand your concern. Please share your mobile number and alternate contact details, we will have the issue checked and call you to discuss. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Naushad

Feb 06, 2017

Updated by madhurtewani Hi Naushad,

Details of my Idea connection:
Phone Number: [protected]
IMSI Number:[protected]

Alternate contact details:[protected]

I might not be available on my alternate contact number during 11 AM to 8 PM during weekdays. So please try to contact on before 11 AM or after 8 PM on weekdays.

Verified Support

Feb 08, 2017

Idea Cellular Customer Care's response Hi Madhur,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, For further assistance, you can write to our email desk at [protected]@idea.adityabirla.com.

Regards,
Naushad