[Resolved]  Idea Cellular — Don't action my complaint and ignore me...

Address:Jaipur, Rajasthan, 303702
Website:indian consumer compalint

My idea alternate no. [protected]
I'm many time call to customer care than say my problem and write a compalint in daily after some time received a msg that involved you service is deactive but few time after again received a msg...
I received broadcast msg than i can't see my personal msg.. I'm eeceived daily abovr 400 broadcast msg.. These msg are distrube me again and again i attachment some secreen short... To my compalint and call coustmer care... Above my contact no.
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Jan 24, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2016
Idea Cellular Customer Care's response
Hi Ravi,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Paras,
Dec 20, 2016
Updated by ravi01233
no way because i also give many time..so please not want to more time...
because i also faced diffcult problem...so sorry
Verified Support
Dec 20, 2016
Idea Cellular Customer Care's response
Hi Ravi,

We wish to affirm that your concern has been acknowledged and your complaint for DND has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther
Dec 20, 2016
Updated by ravi01233
noway because i haven't time for concern with you... beacuse
these day i'm busy so i think you as well understand...
and
i'm rember you last time my Service is deactive...after i have't got broadcast msg means (again don't start service)
ok...
Verified Support
Dec 24, 2016
Idea Cellular Customer Care's response
Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhijit
Complaint comments 

Comments

Dear Sir, i requested to idea customer care to change my bill plan from e_coonect 499 monthly rental to New eco199 monthly rental. but they refused to change it! then i reuest to port my no from postpaid to prepaid but they deny to do this!
Idea Cellular Customer Care's response, Dec 20, 2016
Verified Support
Hi,

We regret the unpleasant experience. Kindly share your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Paras,

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