[Resolved]  Idea Cellular — Duplicate sim not activated

Address:Bangalore, Karnataka, 5660049

Hi Team,

I have lost my sim ([protected])on 24DEC2016 and the same day applied for duplicate sim.While giving the sim card at Madhu telecom services, KR Puram, Bangalore-560049, those people were said "It will activate in 4 hrs", But still its not activated yet.Daily I am contacting that Idea show room guys but they are saying different reasons like 'it will active in 24 hrs, it will activate in 2 hrs'but its not activated yet and then finally are saying its in booked state.I am asking the details about booked state but they are not given me any proper explanation and they are said like you will get verification call to reference number which i have given at the time of taking duplicate sim, I gave ref.number as [protected] but wont have get verification call as well.Its already 4 days still my sim has not activated.Can you please understand the importance of activation of that SIM card([protected]) and resolve my issue quikly.
Was this information helpful?
No (0)
Yes (0)
Jan 29, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Dec 29, 2016
Updated by makireddy sridhar
my current mobile number to contact:[protected]
Verified Support
Dec 29, 2016
Idea Cellular Customer Care's response
Hi,

We sincerely regret the inconvenience. We will revert with an update shortly.

Regards,
Riya
Verified Support
Dec 29, 2016
Idea Cellular Customer Care's response
Hi,

As per your telecon with our customer service associate on 29th December 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Mangesh
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information