[Resolved]  Idea Cellular — Erroneously balance deduction

Address:Allahabad, Uttar Pradesh, 211004
Website:Idea Cellular company

Idea is deducting my balance without permission. i had rs. 42 in my account. Total around 35 rs. have been deducted so far within an hour. Now i don't have enough balance in my account so
message is popping that sorry you don't have enough balance. A message popped at 6:48 pm citing message cost 1.50 rs. later on one game opened and one message popped up citing thankyou for purchasing Prop for Dot Arena from [protected]@iappgame.com. eventhough i haven't used. later 6 more message popped citing the message cost rs. 1.50 each time and message was sent on [protected] and every time message came from 58010. i am fed up with this. i had activated DND earlier but i don't know when and how it is resumed. i used to get several phone calls and messages. i have complaint to customer care too but he told me that i had requested to purchase the game and message was sent on STD no to purchase the game but i haven't done that even i don't know whom i had requested for purchase i was watching movie ideally. I don't know what to do now. So please provide me with a proper solutin at earliest and refund my money.
Was this information helpful?
No (0)
Yes (0)
Feb 3, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2017
Idea Cellular Customer Care's response
Hi Adarsh,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Maroof
Verified Support
Jan 02, 2017
Idea Cellular Customer Care's response
Hi Adarsh,

We tried contacting you on your alternate contact numbers however were unable to reach you. Please share a suitable time to speak for us to address your query.

Regards,
Esther
"
Complaint comments 

Comments

I dont want any gaming app from you. Please dont send no more games.
Idea Cellular Customer Care's response, Jan 3, 2017
Verified Support
Hi,

We understand your concern and regret the inconvenience. In order to proceed further, we need you to provide your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Esther
Poor service, abusive response by team
Idea Cellular Customer Care's response, Jan 3, 2017
Verified Support
Hi Mohit,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Regards,
Esther
Idea Cellular dwara ki ja rahi unecessary deduction se mai bhi pareshan hu. Idea Cellular dwara apne aap kabhi Jokes bheja jata hai kabhi animation link bhej kar Rs. 3.00 Jokes ke aur animation link ke Rs. 8.00 main balance se deduct kar liye jate hai. Idea Cellular me koi bhi sunne wala nhi hai, sirf customer ke balance me dakaiti dali jati hai.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information