[Resolved] Idea Cellular — excess billing not as per plan given frequent changes of rental

g_irirao

from Visakhapatnam, Andhra Pradesh

Address:

Udham Singh Nagar, Uttarakhand, 263153

Dear concern,
31st january 2018 i have ported from airtel post paid to idea postpaid,
When i have taken plan was 799 with one add on child number. But when i received the bill the amount was generated for 1356.00, this has been informed to
Customer care and local idea zonal office.
The local zonal office people are so reluctant, they behaved with me and my colleague very rude.

The head of the people not understand the problem and giving wrong promises. They stopped lifting my telephone calls.

I frustrated with the people and asking consumer form to resolve this issue.

Seshagiri rao
[protected]

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Apr 19, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As per our record, the bill has been generated accordingly as per your plan rental and usage charges. Also, we would like to inform you that you've been charged appropriately for bill plan change for the mentioned number on proration basis and we're requesting you to share the complete Idea zonal office details along with customer care executive name to assist you further.

Regards,
Lavina

Apr 09, 2018

Updated by g_irirao IDEA Has resolved my issue utmost satisfaction of mine, thanks to Entire Idea Team and Lavina

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Comments

jayesh naik 9999999

from Pune, Maharashtra

I am very disappointed with Idea internet.
In 4G Lte mode I even don’t get simple 2G speed. Worst internet connection with infinite buffering.

Idea Cellular Customer Care's response, Mar 12, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lavina

g_irirao

from Visakhapatnam, Andhra Pradesh

Idea cellular, four time without my concern plan has been changed, in fear of excess rental two times I had got it changed through my APP.

You check the history completely and write the resolution properly, simply escaping will not satisfy the customer.

See other cellular people resolving the issues, Always customer is very important, one customer can tell 10 people about the problem you created.

I am completely disappointed by seeing you reply, it just to escaping from the problem not the resolution.

Check the history completely and provide waiver to me urgently.

Idea Cellular Customer Care's response, Mar 16, 2018

Verified Support

Dear Customer,

We sincerely apologize for the inconvenience caused. We would like to inform you, that you've been charged appropriately as per your plan rental and usage charges. However, the request has been raised for waiver and the same has been passed successfully from our end and the amount of the waiver will be adjusted in your subsequent bill. Also, we've taken note of your feedback for further improvement of our services For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina