[Resolved] Idea Cellular — Extra charge for premium sms

ParvathiGS

from Delhi, Delhi

Address:	New Delhi, Delhi, 110025
Website:	www.ideacellular.com

M idea postpaid bill has a new item called "premium sms" which i dont know what is for and how they charged without my knowledge of subscribing something like that. When i called the customer care, they told it is a third party item and if i install that charges will be deducted. I am using a normal basic phone which dont have any smartphone features so that i can install something like that. In fact i haven't used the mobile data also. Dont now why idea is doing something fraud like this without informing the customer about this.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jun 16, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 14, 2017

Idea Cellular Customer Care's response Dear Parvathi,

We are sorry for the unpleasant experience. We understand your concern and noted your contact details for further assistance.

Regards,
Vicky

Verified Support

May 16, 2017

Idea Cellular Customer Care's response Dear Parvathi,

We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Shruti