[Resolved] Idea Cellular — extra charges billed in my bill without my knowledge

lavita tuteja

Address:

Bathinda, Punjab, 151001

M idea postpaid bill has a new item called "premium sms" which i dont know what is for and how they charged without my knowledge of subscribing something like that. When i called the customer care, they told that they are unable to explain about ut.i Dont now why idea is doing something fraud like this without informing the customer about this.

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Feb 20, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2020

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta