[Resolved]  Idea Cellular — Extra charges for data usage during roaming

Address:	Meerut, Uttar Pradesh, 250001
Website:	www.ideacellular.com

While travelling to Jammu and Kashmir from 1 Jan - 6 Jan, I have been charged Rs. 1716 extra for using data services. They claim that my network was getting latched on to Aircel network for 3G services as Idea provides only 2G services in J&K. They could have just provided 2G services instead of 3G as they provided the same for some duration as evident in bill details. Also, even if their prioirty was providing us 3G, they should have done so using a network provider with which they have tie-up to avoid any extra cost (The same was confirmed by customer care executive). Also, they did not inform about any such excess charges inspite of their network being available. None of the 3 customer care executives have been able to give a justification for extra charges. Infact one them suggested that we should call customer care executive to confirm if 3G is available in any area we are roaming. This is just absurd answer and similar to the other responses I got. Kindly help in getting the rebate for the said amount.