[Resolved] Idea Cellular — Extra charges in bills and rude behavior of your customer care executives

balabande

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411061
Website:	www.ideacellular.com

I have been using Idea prepaid sim for last 10 long years.

Recently, I have converted my No. into Idea postpaid. I have been charged extra for internet usage even though it was within the limits as per plan.

when Called customer care executive for the query regarding this, three times my call was kept on hold for checking details and disconnected abruptly.

when I called again, one of your customer care executive told me there was system hang issue going on in idea office. Which earlier executives could have told me and should not have forced me to wait and spend my time.

One of your senior customer care executive Sriniwas (I guess) whom I had conversation with, had a very rude conversation with me.

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Apr 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Idea Cellular Customer Care's response Hi,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Maroof

Verified Support

Mar 08, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Naushad