Idea Cellular — Extra repeated charges in the monthly mobile bill and wrong information about service

Address:

Pune, Maharashtra

I got a call from Customer care personnel from Idea to give me information about a new offer about 3G services. During the call customer care personnel gave information about the offer and told me that If I pay 3 months rental in advance in first month for 3G, I would get 100 Rs off on the bill and I do not have to pay in next 2 months and the service would be disabled and earlier 3G-GPRS service would be activated again. I clarified about each month break ups and get more detailed information and asked him 3 times that I do not have to pay for the service in next 2 months and pay for 3 months in advance. Once he confirmed that I would not be charged, I asked him to activate the service and information about the communication and date and time is as below. Mobile Number: [protected] Communication ID: C1-[protected] Date and Time :18/06/2015 11:23:12 AM. I complained to IDEA customer care 2 times via call and 3 times through email that I have been charged again and as per information provided by customer care, I should not be charged in the bill. Now when I get a call many times from IDEA customer care from different numbers and person, my mobile do not store the information. But since communication ID is available, I believe the person and number could be traced. Now Idea customer care is not taking any further action and have provided wrong information.