[Resolved] Idea Cellular — facing problem in idea to migrate number from postpaid to prepaid

Pradosh Soni

from Indore, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452010

Today i visited your idea office which is located at opposite c21 mall, and i spoke with ms. Sarika.

I discussed with her regarding my number migration request (Post to pre)

She has given me wrong information from your company outlet as authorized person which will not be tolerable

She has given me following wrong information which i verified from your customer care as well as trai rules.

1. I am not eligible to migrate / port out
2. If i will migrate my number from post to pre it will take 7 days and during this period my number will not be in use for 3 days (I/c and o/g will be stoped)

Which is totally wrong.

I checked on http://www.ideacellular.com/customer-care/customer-faqs

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Jan 19, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

Idea Cellular Customer Care's response Dear Customer,
Sorry, this is not what we want you to feel about us. As checked your request has been raised under ref no. C[protected] and will be completed till 22 Dec 2017. Also, would like to inform you that post to pre migration takes 33 working hours to complete the process. We are really sorry for the wrong info given, please bear your concern will be solved soon.
Rgds,
Saransh