[Resolved] Idea Cellular — False bill generated

Narendra Jadon

from Delhi, Delhi

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	www.ideacellular.com

Hi,

I complained about VAS service activation on 19th May but idea didn't contact me for the same. Some service was activated without my consent which i got it deactivated instantly. But still it has been added to my bill. Please don't compell your user to waste their precious time in doing complaints and all. Either remove that amount from my bill. If its really not possible from my side then do let me know and being honest customer i'll definitely pay the amount whatever has been charged but I won't doubt in porting to some other network.
My contact number is [protected].
Screen shot i am attaching to prove that i deactivated my service instantly.
Thanks

+1 photos

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Aug 29, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 03, 2016

Idea Cellular Customer Care's response Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for VAS has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 10, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular