[Resolved]  Idea Cellular — false information provided by customer care executive causing monetary loss

Address:

Dehradun, Uttarakhand, 248007

I just got my number ported to idea network and i recharged for 349 /- expecting for 1 gb daily internet for 28 days pack but got some other benefits so to enquire about it i called customer care. He told me that the benefits of recharge differ from customer to customer and he told me to recharge with 499 in order to avail desired benefits. So i did a recharge of 499 again to avail the internet benefits but surprisingly i got some other benefits. So i feel cheated as how can a recharge vale differ to a customer of same network of same circle and why the customer care provide with false information if they don't know about it... This incidence has broken the trust on your company which i had before porting by number ([protected]) to your network...
I request you to kindly verify the same from call recordings which your database may have and give me a resolve to this problem as. Have spent almost 800 ripped to avail that offer but still not able to access that... So i feel idea network is a fraud making fool of the customers and wish to port my number to some other trustful network who do not differtiate among the customer and do not misguided them to make money out of their pocket