[Resolved] Idea Cellular — fee for duplicate sim

Gdb

from Mangalore, Karnataka

Address:

577427

I lost an idea sim & requested for duplicate sim. Idea centre fellow took 80 rs fee & once the sim get activated, you have charged 50rs as processing fee. What is this? Whether idea want customers or not? If at all idea wants to have as many customers as possible, it must look into these aspects. I don't know, whether ur idea center fellow is right or not, i[censored] resolve this i ll stay with idea otherwise i ll get away

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Dec 5, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you that, SIM replacement or exchange will be charged to all the customer and it will be confirmed by the particular store in the circle.

Regards,
Lakshmi.