[Resolved] Idea Cellular — for giving wrong information of recharge

Mahipal Ramkishan

from Rewari, Haryana

Address:	Rewari, Haryana, 123401
Website:	[email protected]

Dear Sir
Myself Mr. Mahipal from Rewari haryana Cont no [protected]. I want to register a Complaint against Idea cellular. I recharged my no of 148 amount to see following message unlimited On Net local/STD mobile calls, 50 MB 2G/3G/4G data (4G handset users will get additional 250 MB 2G/3G/4G data)
when I call another company number there is no calling to another sim. I call to idea customer care this person said to me that this facility is only idea to idea phone no allow to another company. there is no seems in this message which i mention in this complaint. than i call to customer agent to change my plan she refuse my request. so please solve this.
With regards
Mahipal

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Apr 16, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, in recharge of Rs.148/- you'll get Unlimited On Net local/STD mobile calls, 50 MB 2G/3G/4G data / 4G handset users will get additional 250 MB 2G/3G/4G data. As per the pack you've received the benefit accordingly, that is Idea to Idea calling benefit. Hence, we express our inability to reverse the offer. However, you can opt for new pack or plan post 28 days of the offer completion. For further assistance, kindly contact us on 12345 or 198.

Refer to the below given link for unlimited offers and their terms & conditions,
http://www.ideacellular.com/customer/prepaid/other-products/ultimate-packs/haryana

Regards,
Lavina