Idea Cellular — Fraud in billing and poor customer service

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.ideacellular.com

Hi Rahul this side,

Unfortunatly I am using idea cellular services for last 4-5 years and always facing issues due to poor customer service. This time its been limit. on May 09, 2016, I opted for data booster pack via there slow unresponsive app as my existing data pack limit of 1gb was over so to avoid any overage for data usages opted the booster pack. Now the fraud game starts, the pack didn't got activated due to there technical issue in the app. On May 10 I called customer care and after putting me on hold for 3 times the resolution recvd was that it takes 24 hrs to accept the req via idea app and customer care exec cant do any thing. Then I again called on May 10 in the evening as 24 hrs were already over, then executive said that he has to again take the req as app req in still in process and then put me on hold for 15 min and please note that the call is being charged. The exec never came back and after 15 min I had to disc the call.

After all these things I decided to port out my number and I req for UPC code. On May 11, 2016 I recvd a call from idea and asking y I want to port out number I gave the reason and that exec told me that booster pack will get activated by evening and I asked wat abt the overage changes for data, will it get waived as its technical issue from idea side as the req via app was not processed. Again they put me on hold and never came back.

Again in the evening May 11 I called customer care and agents told me if pack did not get activated I should have called again to them to activate the pack as its not idea's fault if I have to use internet and avoid overage I have to follow the there terms.

Which means I should pay overage and have to call again n again to IDEA CUSTOMER CARE and plead them to activate the pack.

SUCH PERSON ARE EMPLOYED IN IDEA CUSTOMER CARE. GREAT SERVICE.

MY IDEA NUMBER IS [protected]