Idea Cellular — Fraud in billing

Address:	Rajkot, Gujarat
Website:	www.ideacellular.com/

I am using Idea postpaid services since last 2 months. The following is connection detail. Number: [protected] Plan: 399+Tax monthly Issue: I get 1 GB with the plan but this month I needed extra data so I recharged 3 times to get extra data. ?250 for 1 GB ?75 for 200 MB ?50 for 100 MB so the total bill should be 399+250+75+50=774+Tax=800 approximately. but this months bill is 1500+, when I called the customer service they said that the recharge I did for 250(1 GB Data) from their website deactivated current plan and charged me for the previously data usage. They said that I should''ve recharged using booster packs. I am not sure how there could be two type of recharge with same amount. I have used many service providers before and never had this kind of ridiculous separation of recharges. As they said there are two kinds of recharges of 250, if it is so then there should be some notification/message on their website with (*) next to the recharge option. The current options are misleading. This almost seem like they have done this intentionally to loot money from the customers. This is a common sense that when I postpaid customer tries to recharge with ?250 for 1GB data means that customer requires extra data and not suspend the current plan. Any sane person would not do this. I am willing meet them half way by paying 1000 but I am not going to pay 1500+, this way they will only loot 200 extra from me. I hope I get justice. Thanks, Amit Chotaliya