Dear Fraudsters at Idea,
1. I was earlier using a I-plan (which is plan for customised by customers) for the value of 749 Rs.
2. On 13th of Aug I switched plan from the 749 I-plan to a 649 Rs standard plan by Idea.
3. On 15th of Aug I received a text from idea saying that Credit Limit of Rs. 3, 800 has been crossed and that my unbilled amount is Rs. 4, 102.77. Due to this my services have been stopped.
4. On calling the Idea consumer care I was told by their most intelligent operators Madhuri Gaikwad and Prateek Thakur that when you switch from customised plan (I-plan) to an ordinary plan all the services that were charged under the previous plan (in my case at Rs749) would be charged at pro-rata basis.
5. Then they informed me that I was at fault as I had changed the plan without calling customer care. As I had done this online I now had to pay 4102 Rs. Idea, by the way, insists through their marketing campaign that people use their website and app. All of this is to fool consumers in such ways.
6. Mr.Thakur also told me that I should visit the FAQ page before changing my plan. This is misdirection on part of Idea as FAQ are sought voluntarily by customers. While consumers SHOULD be informed of possible charges BEFORE they take a decision whether it be online or otherwise, by Idea, which they don't as they are money grubbing cheats.
7. The FAQ (still invalid argument but nevertheless) is located in small font at the very bottom of page.
8. No indication of any added charges is made anywhere whatsoever in plan change process. This is fraud on part of Idea as can be seen from the images .
Can you guys stop doing fraud and drop these charges? Or will you continue to fool customers to use your web portal where you do not furnish information clearly about charges?
P.S - I have an audio file of the conversation where Prateek (he really lives up to his name, very good man) tries very hard push your unethical policies but fortunately for you I cannot upload audio on this website. But don't worry it will certainly hold up in a court of law as a form of malpractice.
Was this information helpful?
One of two things has happened. First probabilty is that your Call operators, both, on separate occasion told the same lie that the bill is for pro-rata charges this can be proved based on what you're saying that it is my actual usage bill and not pro-rata charges. Second probability is that they are my actual usage charges which are surprisingly the exact fake amount quoted by your team in my bill - Rs 4102 and my actual monthly bill is something else entirely. But you see second option is not possible as each my bill would come in the range of 850-950 based on plan plus taxes. How is it that the day after I have changed my plan my billed usage shot up to Rs 4102.
Please don't try and cheat me further. Are you willing to drop those charges or not?
And don't give me lies that can be seen through for to support a fraudulent policy that's in place. I have the voice recording of two of your operators telling me that is pro rata charges based on your policy.
Regards.