Idea Cellular Complaints & Reviews

I am existing post paid customer of IDEA Cellular Company in Pune Maharashtra under T-582 CUG plan (corporate plan for Tech Mahindra Ltd employee call charges [protected]@per min (STD & LOCAL) for initial 449 min. per month)I have received the bill for the month of FEB-2008 however there are many discrepancy in bill.

I am highlighting some details which are wrong as per my perception and many more calls are charged at same rate and that should be charged [protected]@per min as per the plan.


Sr. Date Time Number Band Duration Pulse Call charge
1 8-Feb 14:12:33 [protected] P 0:12 1 0.40
2 8-Feb 19:27:09 [protected] P 4:56 5 2.00
3 7-Feb 22:55:27 [protected] P 8:22 9 11.25
3 7-Feb 22:55:27 [protected] P 8:22 9 11.25
4 7-Feb 22:05:26 [protected] P 3:11 4 5.00
4 8-Feb 9:49:31 [protected] P 18:12 19 23.75
5 7-Feb 22:16:48 [protected] P 3:17 4 5.00
6 18-Feb 22:21:10 [protected] P 11:48 12 12.00
7 26-Feb 22:04:22 [protected] P 11:27 12 12.00


ISSUE 2) Regarding change plan

On 25-Jan-2008 I dropped a mail from offical mail id to change the plan on my mobile no and that shold get activated within 48 hrs of time period
but company intenally delay in service and changed my plan to T-582 CUG on 8th of March 2008 (after 15 days ) that cause huge amount diffrance in
my bill amount.

Recently I have given a plan change request because T-582 CUG plan (corporate plan for Tech Mahindra Ltd employee call charges [protected]@per min (STD & LOCAL) for initial 449 min. per month) changed to T-623 CUG plan by IDEA Company for that I given a request on 25-Feb-2008 which not yet served after 19 days.


I have already initiated a complaint against my idea cellular customer care and services.

Dear IDEA customer care,

Not getting signals in CMC campus and few many IT companies at gachibowli.

In this regard many o[censored]s are moving to airtel service.

If you can't provide services even in hyderabad like cities, it is so bad and sad.

I'm using IDEA service for the past 4years. But now I would like to go for other service providers, if you can't proved the same.

Thanks,
Bapu

My number is [protected]...

I am trying to connect customer care for last five hours (4444) ...still it is saying"Welcome to the Idea customer Care and for your chit chat balance dial 2222 " and no option for logging a complaint or talking to cus care rep. nothing at all ...This is really wasting my valuable time and also irritating ...


My problem is ...a default idea dialler/caller tone is activated without my knowledge...and some amount is charging for that tone...i want to deactivate this service first...or else tell me procedure to change the dialler/caller tone...

Waiting for ur response...

Hope u will help me in this aspect ASAP...

Regards,

Ms/ SIR I PURCHASED A NEW IDEA CONNECTION, BUT WHEN I OPEN THE VOUCHER THERE WAS NO SIM PRESENT IN THE VOUCHER
THEREFORE I WENT TO RETAILER HE TOLD THE ISSUUE CAN BE SOLVED BY IDEA PEOPLE AS HE SAID HE GAVE ME THE SEALED VOUCHER THAT HE RECEIVED BY YOU IDEA PEOPLE AND HE IS NOT RESPONSIBLE FOR MISSING SIM AS HE GAVE TO ME SEALED VOUCHER SO I DONT KNOW PACKING OR SOMETHING FROM YOURS SIDE IS RESPONSIBLE.
THATS WHY I WANT MY SIM OR I WANT MY MONEY BACK
DETAILS:-
SIM NO.[protected]
PH NO. - [protected]
DATE OF PACKAGE :- 9 JAN 2007

-____________________________________________
From: R P Shukla [mailto:rp.[protected]@genus.in]
Sent: Monday, February, 2008 03:10 PM
To: 'Customer Care (RAJ)'
Cc: '[protected]@yahoo.com'; '[protected]@bol.net.in'; 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: Poor services of customer support of IDEA Cellular - [protected]

This month again I have not received the phone call details of [protected] inspite of writing several times and talking to customer care executive and doing SMS. Since Idea Cellular has failed in giving the call details in my email ID also I have made request to customer care on 14th Feb 08 (communication ID[protected] to surrender my mobile connection. They have asked me reason of surrender, I told them because of poor customer service support with detail briefing of past experience. Customer care executive has told me that he can consider the surrender of connection provided I say that services at show room was poor. Since I was not convinced with his opinion then he has told me that he will not accept the surrender request.

Then I called up at [protected] on 14th Feb08 to collect the cheque as 15th Feb 08 was the last day for the payment. Mr Diwakar has told me that on 15th Feb he will collect the cheque. On 15th Feb 08 when he has not come I again called him up and he has told me that due to his personal work he could not come and after two to three days he will collect the cheque and the late payement charges will not be applicable. I have also made request to bring the form to surrender the connection but till date neither he nor anybody else has come to collect the cheque.

Pls discontinue the services of [protected] and send the balance amount to be paid. From my side I have surrendered the connection on 14th Feb 08 thru my communication ID 13019831. This is my request as I do not have time to write mails and run around Idea Celluar show room.


Regards,

R P Shukla
____________________________________
From: R P Shukla [mailto:rp.[protected]@genus.in]
Sent: 21 January 2008 18:18
To: Rajat Mukarji; Customer Care (RAJ)
Cc: [protected]@bol.net.in; [protected]@bol.net.in
Subject: Poor services of IDEA Cellular

Dear Sirs,

Due to regular follow up and lucarative plans with commitment of good services by "Idea Cellular" marketing executive I have taken the mobile connection .
-First month I have received the bill with full call details in which I have seen few descrepancies. I have called up the in customer care regarding the descrepancies but from customer care I got very poor response. Then I called up to the marketing executive who has given the connection and shown him the descrepancies. He assured me that next time these descrepancies shall be taken care. Since amount was less I have ignored it and did the full payment.
-Second month- I have received the bill without call details. I made the request for call details and also informed to customer care ( communication ID[protected] but nobody from the idea customer care has responded to my below mentioned grievences. I was getting regular calls from the Idea Cellular for the payment of bill without giving the bill details. Most of the time I use to be in my official meeting and in roaming conditions which use to be very irritating. I made request to the caller to cut my connection and come with full and final amout to settle the account. All these comminucation was waste and finally I paid the amount thru cheque. The person who came to collect the cheque has taken my email ID and told me that thru email he will send the call details which are free.
- Now this month till date neither I have received the bill nor the call details in my email ID. I am getting the regular calls for the payment of bill. I have told them to send the bill so that I can pay the amount and caller will tell that they will send the bill. Now today is 21st of the month but I have not received the bill.
In the month of Dec 07 I have got some problems in my mobile internet setting and I have wasted 8 to ten days to get the setting again. The customer care tells to call at 3434 and from 7am to 12.PM(night) lines are always busy. Then I visited to Idea Cellular office two times (mobiles setting and laptop internet setting). Now you can see due to poor services I have wasted my petrol, time and paying the bills without using the services due to worst customer support.

This is my request to Idea Cellular that I do not have much time to attend the baseless calls and writing mails to complain regarding the poor services every month.

Since services of Idea Cellular is getting bad to worst and harassment from customer care every month, it request you to send the full and final settlement and cut my connection.

Regards,

R P Shukla


CC: Mr. SS singh (D.G general) / Mr. B.R Sharma
[protected][protected][protected][protected][protected]-------

Sent: Saturday,15th December, 2007
Subject: Communication ID 10722250

From last ten days I am requesting to Idea representative who is asking for the payment of bill, to provide me call details but he has not provided till date and making calls to me to pay the bills. How do you expect to pay the bills without knowing the details?

One of my colleague Mr Ravi Shankar Singh ([protected]) has told me that Idea Cellular has charged ISD charges in place of STD charges in few calls. By mistake Idea Cellular has send the detail bill in his email address from where he was able to see the mistake. Lateron Ravi Shankar has spoken to Idea representatative and which got corrected. I try to verify the detail bill(phone no details) for the month of Nov07 in internet but is not available. I am not able to verify the call details which is very disappointing. Response of customer care executive of Idea Cellular is worst so far I come accross till date.It looks that response of customer care executives/ officers are not recorded neither monitored. Idea Cellular sales executive will present good plans, schemes and commitment for good services and being having two mobile connection(reliance and vodafone), I have taken the connection of Idea Cellular. But becoming an Idea customer is horrible at each and every step when talking to for any solutions or issues.It looks customers are burden to Idea representatives. Going under such horrible and painful interaction with Idea Officers/executive I want to surrender connection if you can not provide the bill details. There are so many problems in life and not inerested to have one more problem of "Idea Services".

Regards, R P Shukla ([protected]@yahoo.com)

The idea customer care daily call 15-20 unnecessary incoming call to my cell phone.
I have trouble. Please stop calling me unnecessary incoming call on my cell no. [protected].
The idea customer care call from like [protected] etc.