[Resolved] Idea Cellular — Fraud/cheating in billing

sahil0706

from Kumta, Karnataka

Address:	Jaipur, Rajasthan, 302017
Website:	www.ideacellular.com

Dear Sir,

I am Sahil Sharma and I've been an Idea postpaid ([protected]) user for many years now and I have never faced any issues with services, until now. I have been getting calls and SMS regarding a new postpaid plan, which will give me more free calls and unlimited 2G data post 1GB 3G data. So I agreed and shifted from RJSuperb250 plan to RJ375unlmtd3G plan on 21st November 2016 (first day of my billing cycle). I was told at the time of activation that no extra charges will be applied for the change of plan, as this is the first day of billing cycle and it will be activated right away.

However, when I received the invoice recently (21nov-20dec), I found Rs.167.81/- (Rs.144.18 + 15% tax) applied as data Usage charge, which doesn't make any sense to me because current plan has unlimited data and the old plan had 1GB of 2G data, so in either case I cannot have exceeded the data usage limit. Therefore, the usage charges applied are illegitimate.

I contacted 198 customer care last friday, where the Junior executive transfered my call to his "Senior" Gaurav. Firstly, he was very rude, that's no way to talk to a customer! Secondly, he was unable or didn't want to understand the issue. He just kept repeating that these charges are correct.

After years of staying loyal to Idea Cellular, for the first time I am feeling cheated. And I am writing to you as the last resort. Therefore, I request you to kindly help get a waiver of this amount from my invoice.

Hoping for a positive response soon. Thanks!

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

Idea Cellular Customer Care's response Hi Sahil,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Mak

Verified Support

Dec 30, 2016

Idea Cellular Customer Care's response Hi Sahil,

As per your telecon with our customer service associate on 30th December 2016, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Suhas

Verified Support

Jan 04, 2017

Idea Cellular Customer Care's response Hi Sahil,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther

Jan 23, 2017

Updated by sahil0706 Dear Idea Team,

I did receive a call from your representative and as a resolution, I was told that i will receive a waiver of Rs.105/- (Which is considerably less from the amount of Rs.165/- that was imposed in Nov-Dec invoice) in my Dec-Jan invoice. I have received the invoice for last month, and no such waiver is given. Please check. My issue is still unresolved.

Regards,
Sahil Sharma
[protected]