[Resolved] Idea Cellular — Fraudulent cash card amount deduction | |||||
I am having cash card connection [protected] from the number i was receiving missed call from 5300123 like numbers from 3-4 days when i dial this number a computerised tone cam efrom pandit jee i disconnected the phone at 9.30 am now i got the msg that rs 7/- per week pack is activated on my no. Without my consent i made msg to 155223 to stop but no deactivation is done. I dont want any pack on my phone but the company is forcely deducted rs 7/- for a week and renewal will be automated. So please stop this type of fradulent activation of packs without our consent. Was this information helpful? | |||||
Nov 11, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Oct 04, 2016 Idea Cellular Customer Care's response Hi, We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest. Regards, Yogesh Verified Support Oct 06, 2016 Idea Cellular Customer Care's response Hi Satender, As per your telecon with our customer service associate on 6th October 2016, we wish to affirm that your concern has been acknowledged and a complaint for VAS activation has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline. Regards, Abhi Verified Support Oct 11, 2016 Idea Cellular Customer Care's response Hi Satender, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Suhas | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.
Regards,
Esther
As per your telecon with our customer service associate on 7th October 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Regards,
Yogesh