[Resolved] Idea Cellular — Fraudulent .my balance has been taken without using it | |||
I had recharged my mobile for 20 rupees on[protected] and had 2 calls same day 5 minutes later i had 4 calls on same number on[protected] 2 of them where miss calls 12.21 and 12.24 pm respectively 9 secs on 11.12 and 50 secs on 11.13 pm respectively and i have been charged 14.56 for these calls...i have proof on my mobile and the mobile i called to i contacted on customer care and they say the same if i wont get my money refunded i will go to customer court of india and file case against idea for taking up my balance without using them Was this information helpful? | |||
Jan 15, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Dec 14, 2016 Idea Cellular Customer Care's response Hi Vinu, We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly. Regards, Esther Dec 14, 2016 Updated by Vinu Sankar V P a representative called me and said they deducted my balance because i made a call on 11.30 for 12 minutes they deducted rs14.56 for it i have prooof from my mobile as well as the number they say i called have stated no such call on 11.30 or no time which lasted for 12 minutes conversation i wanna forward my complaint to consumer court of india Verified Support Dec 14, 2016 Idea Cellular Customer Care's response Hi Vinu, As per your telecon with our customer service associate on 14th December 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Suhas | |||
 2 Comments | |||
Comments
the associate said the same lie customer care said...i am forwarding everything thanks idea for cheating me
Reply
Dear sir,
[protected] this is my number . this number is on kapil prajapati,
so i am requested to you that plz provide me call detail
[protected] this is my number . this number is on kapil prajapati,
so i am requested to you that plz provide me call detail
Idea Cellular Customer Care's response, Dec 16, 2016
Verified Support
Hi,
Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.
Regards
Esther
Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.
Regards
Esther
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