[Resolved] Idea Cellular — frequent display of promotional message/s

[Resolved] Idea Cellular — frequent display of promotional message/s

V Vasudeva Rao Devineni from Hyderabad, Telangana

The following type of message is being displayed on the screen of my mobile very frequently (Every minute) for the past 3 months. Dial 15049# to get gb 3g/4g for 2 days at just rs.49. You are currently using internet at default rate of rs. 4/mb. This is causing lot of inconvenience to me. Moreover the following sms message is received by me on 10. Mar.2018: Chrg:, main_cost rs 4.440, dur:185 sec, bal_left:, main rs 250.582. I have not used the mobile either for calls or sending message or mobile data services. But rs.4.440 is charged. This is not correct. I have informed the above to the idea customer care at hyderabad and shown to idea customer care center at eluru but no use. They could not resolve the issue. Therefore it is requested that not to send such type of message/s and not to charge me for no fault on my part. Was this information helpful? No (0) Yes (0)
May 23, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 14, 2018 Idea Cellular Customer Care's response Dear Customer, Apology for the inconvenience caused. We would suggest you to dial 12146# or send SMS as STOP to 593350 to deactivate the flash sms that you are getting. Also we would like to inform you that you've been charged for data usage. Kindly activate data consent so that you wont be charged post freebies of data, for that you can send STOP TO 1925 OR call at 1925 and press option 2. Regards, Neha Mar 15, 2018 Updated by Vasudeva Rao Devineni I already followed the suggested solution to stop / block the idea flash messages but of no use and the problem is continuing. What is the reason? Really it is causing lot of irritation. Why you are unable to control this at your Server level? I want real and practical solution to the problem and not your evading replies. Verified Support Mar 16, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We've forwarded your concern to the respective team, our team will get in touch with you for the same. Regards, Lavina Verified Support Apr 01, 2018 Idea Cellular Customer Care's response Dear Customer, Apology for the trouble caused. As we have forwarded your concern to the respective team, concluded that the short code has provided from our end to deactivate the flash sms. Kindly get back to us for further assistance. Regards, Neha
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