Idea Cellular — Generated a wrong bill amount and blocked outgoing and no response from customer care

Address:

Chennai, Tamil Nadu

My idea number [protected] I'm using idea for the past 8 month(Post paid). This month i gave a request to change my plan via online. I was using iPlan 399 and opted to change for super saver 149. when they changed the plan my unbilled amount just jumped from Rs.0 to Rs.1880. my limit was 1100 so you guys just blocked my number with out any intimation. Even the bill was an error. When i contacted the customer care they are asking me to pay the amount so that only they can activate my account. Why do i need to pay an amount which is an error in your side? I want my problem to be resolved and my account to be activated. When i asked them that can pay and move to other network they said yes. So if you cant solve this I will appeal in consumer court. and change my number to another network. I never paid late or fine in the past. Is this the way you treat a customer? as per the plan amount should be Rs. 448 including tax. But they are asking me to pay Rs. 1880. give me reply soon.it happened today(04/12/2014). I'm going to give port request tommorow evening so give me reasonable reply. so that i can stop porting because it is a pain for me and loss for you.