[Resolved] Idea Cellular — Getting calls from payment department though due date is far away

malay1986

from Chennai, Tamil Nadu

Address:

Gandhinagar, Gujarat, 382421

I have a postpaid connection and I am getting calls daily from payment department as to when will you pay the bill though due date is 10 days away. I tried registering complaint on 198 for 2-3 times. They say they can't log a complaint. They will just share our feedback with the payment department. They assure us that it won't happen again, but the very next day someone from payment department calls again twice or thrice for the same thing. This is such a harassing thing and it needs to be resolved ASAP.

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Oct 1, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Aug 16, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 16th Aug 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Aug 31, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Viral